I'm Loving It!

When you complete a transaction, whatever that is in your business, call a few hours, days, or weeks later, as appropriate, to see how the person is doing. Did they get what they expected? Was the service at a satisfactory level? Is there anything else you can do for them? If there was a problem, you'll get credit for reaching out before they had to. If everything was fine, they'll be shocked that you called. Either way, you win.

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